
About W Hotel Hong Kong
W Hong Kong: A Sky-High Oasis of Luxury in West Kowloon
Where urban energy meets avant-garde hospitality at Hong Kong's highest poolside bar
An Iconic Luxury Hotel in Kowloon with Panoramic Harbor Views
Rising majestically above the vibrant West Kowloon district, W Hong Kong redefines luxury accommodation with its signature Whatever/Whenever® service philosophy. This 393-room architectural marvel combines cutting-edge design with sensory indulgence, earning its place among Hong Kong's top 25 hotels (Tripadvisor 2024).
Why Choose W Hong Kong?
- 🏆 Travelers' Choice Award Winner 2024
- 🏙️ Prime Kowloon location near MTR Station
- 🌊 Highest outdoor poolside bar in Hong Kong
- 💎 4.8/5 guest rating across 8,500+ reviews
Prime Kowloon Location
Perfectly positioned at 1 Austin Road West, our luxury hotel places you:
- 🚶 5-minute walk to Kowloon Station
- ⛴️ 10 minutes from Star Ferry Pier
- 🛍️ 15 minutes to Harbour City shopping
- ✈️ 30-minute Airport Express ride
Wake up to uninterrupted Victoria Harbour views and watch the Symphony of Lights show from your room or our legendary WET® DECK infinity pool.
Design-Forward Accommodations
Our luxury rooms and suites blend contemporary aesthetics with intuitive technology:
- 🛏️ Signature W beds with 400-thread-count linens
- 🛁 Deep-soaking tubs and rain showers
- 🎶 State-of-the-art entertainment systems
- 🌅 Floor-to-ceiling harbor or cityscape views
"The room had the most breathtaking sea view window. Service was exceptional - they made my girlfriend's birthday unforgettable!" - M*******, March 2025
Culinary Excellence
Indulge in Hong Kong's most exciting dining scene without leaving the hotel:
KITCHEN
An interactive culinary theater featuring live cooking stations and international flavors. Guests rave:
"Endless variety of delicious foods, impeccable service that continued until closing. The dessert selection was extraordinary!" - K*****, April 2025
Sing Yin Cantonese Dining
Michelin-recommended authentic Cantonese cuisine with contemporary flair
WOOBAR
The epicenter of Hong Kong's cocktail culture with creative mixology
AWARD-WINNING BLISS® SPA
Our 14,000 sq ft sanctuary offers:
- 💆 12 treatment rooms including couples suites
- 🧖 Himalayan salt sauna and vitality pools
- 🏋️♂️ Cutting-edge FIT gym with harbor views
- 🧘 Private yoga and meditation sessions
Inspired Event Spaces
Transform business into pleasure with our 2,800 sq m of versatile function space featuring:
- 🎤 The Great Room - Hong Kong's largest pillarless ballroom
- 💡 State-of-the-art AV technology
- 🍸 Custom catering by our award-winning culinary team
- 🎨 Creative event design services
Visual Journey
We recommend showcasing:
- Sunset at WET® DECK infinity pool
- Victoria Harbour view from a Spectacular Room
- Artistic cocktail presentation at WOOBAR
- Bliss Spa's couples treatment room
- The dramatic lobby lounge
Location
Frequently Asked Questions
What benefitsdo Bitvoya members get at W Hotel Hong Kong?
How can I book W Hotel Hong Kong through Bitvoya?
What are the check-in and check-out times at W Hotel Hong Kong?
Is W Hotel Hong Kong suitable for business travelers?
Does W Hotel Hong Kong offer airport transfers?
Can I still earn hotel loyalty points when booking through Bitvoya?
We support major hotel loyalty programs including Marriott Bonvoy, World of Hyatt, Hilton Honors, IHG One Rewards, and many others. This allows you to enjoy Bitvoya's exclusive benefits while continuing to accumulate points in your preferred hotel loyalty programs—essentially double-dipping on rewards.
How does the Bitvoya referral program work?
To share your referral link:
1. Log in to your Bitvoya account
2. Navigate to "My Account" in the account dashboard
3. Copy your personal referral link or share directly via email or social media
There's no limit to how many people you can refer, meaning you can accumulate substantial BITs to apply toward future luxury hotel stays. Referred friends enjoy all standard member benefits plus an additional welcome bonus, creating a win-win situation.
Why can I only see hotel prices after logging in to Bitvoya?
By creating a free Bitvoya account, you gain immediate access to these member-only rates, which often include substantial savings compared to publicly available prices, plus our signature added benefits like free breakfast and room upgrades. Registration takes less than a minute and unlocks a world of privileged pricing and exclusive hotel experiences.
What is Bitvoya's cancellation and refund policy?
This account credit can be used unconditionally for your next reservation with no expiration date or usage restrictions. This approach not only protects you from potential currency loss but also streamlines the rebooking process for future stays at hotels in Hongkong or elsewhere.
For bookings with specific cancellation terms (such as non-refundable rates or time-sensitive penalties), these conditions will be clearly displayed before confirmation. Our member service team can often negotiate with hotels for more favorable terms in cases of unexpected circumstances, especially for members with higher tier status.
How can I request specific room configurations or special amenities for my stay?
You can select preferences such as king beds, twin beds, baby cribs, or extra beds during the booking process or after confirmation. Once your reservation is confirmed, please contact our dedicated customer service team via Telegram or email to ensure your specific requirements are properly communicated to the hotel and guaranteed for your arrival.
Our concierge team takes personal responsibility for coordinating with the hotel to fulfill your requests, and will follow up with confirmation once arrangements are secured. For frequent or complex requirements, we can also add permanent preferences to your member profile to automatically apply to all future bookings at properties.
What's the best way to maximize benefits as a Bitvoya member?
1. Referrals, Referrals, Referrals!
Our referral program offers substantial rewards both for you and the friends you introduce to Bitvoya. Each successful referral who completes a booking earns you bonus BITs that can be applied to future reservations, effectively reducing your costs while expanding your benefits.
2. Attain Annual Premium Membership Status
By qualifying for our higher membership tiers through regular bookings, you unlock progressively more valuable benefits including guaranteed suite upgrades, higher earning rates on BITs, exclusive flash sales access, and personalized travel coordination services.
Premium members also receive priority for complimentary benefits at our hotel partners in Hongkong, including room upgrades, early check-in, late check-out, and special welcome amenities that significantly enhance the value of each stay.
What payment methods and currencies does Bitvoya accept?
Digital Currency Payments:
We proudly accept major cryptocurrencies for hotel bookings, providing enhanced privacy, security, and potentially favorable exchange rates.
Traditional Payment Methods:
• All major credit cards (Visa, Mastercard, American Express, JCB)
• Debit cards with international transaction capabilities
• Alipay for guests from Asian regions
Multi-Currency Support:
Our platform displays rates in multiple currencies with transparent exchange rates, allowing you to pay in your preferred currency without hidden conversion fees.
This flexibility ensures a seamless booking experience regardless of your location or preferred payment method when securing your hotel accommodations in Hongkong.
What accommodations does Bitvoya offer for families with children?
Connecting Rooms:
Many of our partner hotels offer connecting room options, which you can identify and select directly on our property detail pages. These rooms provide both proximity and privacy for families traveling together.
Child Policies:
Children under 16 years generally stay free when using existing bedding in their parents' room at most hotels in Hongkong. However, breakfast policies vary by property.
Personalized Assistance:
After confirming your booking, you can contact our customer service team to verify child policies, arrange special amenities for your children, or confirm breakfast arrangements. Alternatively, you may contact the hotel directly using the reservation details we provide.
We're dedicated to ensuring every detail of your family travel experience is perfectly arranged, from appropriate room configurations to specific dietary requirements for younger guests at our hotel partners.
How does booking through Bitvoya compare to other online travel agencies?
Exclusive Benefits Package:
Bitvoya provides member-only benefits that typical OTAs cannot offer, including room upgrades, complimentary breakfast, hotel credits, early check-in, late check-out, and welcome amenities at properties.
Strategic Loyalty Advantage:
Unlike most OTAs, Bitvoya bookings allow you to simultaneously earn hotel loyalty program points (SNP) while enjoying our platform benefits—essentially giving you double rewards on the same stay.
Enhanced Value Proposition:
This dual-benefit system creates a significant value advantage compared to standard OTA bookings, particularly for frequent travelers to Hongkong who can accumulate substantial program benefits across both systems.
Our specialized focus on premium accommodations also means our team has deeper expertise in properties than generalist booking platforms, translating to more informed recommendations and personalized service.
Does Bitvoya arrange airport transfers or shuttle services?
Included Hotel Transportation:
If your selected property offers free shuttle bus service between designated points (such as airport to hotel), this will be clearly listed in the benefits section of the hotel detail page. These services typically operate on set schedules between specific locations.
Booking Process:
After confirming your reservation, you can either:
• Contact our customer service team to arrange the shuttle service based on your arrival details
• Reach out directly to the hotel using the provided reservation information
Additional Transportation:
For hotels without shuttle services or for custom transportation needs in Hongkong, our concierge team can assist with arranging private transfers at preferential rates, ensuring a seamless arrival and departure experience tailored to your schedule.