Bitvoya members enjoy exclusive benefits at The Portman Ritz Carlton including room upgrades, free breakfast, late check-out, and special welcome amenities.

You can book The Portman Ritz Carlton by becoming a Bitvoya member. Sign up on our website and access special rates and benefits immediately.

The standard check-in time is 14:00 and check-out time is 12:00. Bitvoya members often enjoy early check-in and late check-out privileges subject to availability.

Yes, The Portman Ritz Carlton caters exceptionally well to business travelers with high-speed WiFi, business center facilities, meeting rooms, and convenient location. Bitvoya members receive additional business-friendly amenities including flexible check-in times and dedicated workspaces.

Many premium hotels like The Portman Ritz Carlton offer airport transfer services, either complimentary or for an additional fee. Bitvoya members at certain tiers may receive complimentary airport transfers as part of their membership benefits. Contact our concierge service after booking to arrange this service.

Yes! When booking through Bitvoya, you can still earn your hotel loyalty program points and elite night credits. To ensure proper crediting, simply add your hotel loyalty program numbers to your Bitvoya account profile under "My Account." Our system will automatically include your membership details with your reservation.

We support major hotel loyalty programs including Marriott Bonvoy, World of Hyatt, Hilton Honors, IHG One Rewards, and many others. This allows you to enjoy Bitvoya's exclusive benefits while continuing to accumulate points in your preferred hotel loyalty programs—essentially double-dipping on rewards.

Our referral program rewards you for sharing Bitvoya with friends and family. For each new member you refer who registers using your unique referral link, both you and your friend will receive 500 BITs once they complete their first booking.

To share your referral link:
1. Log in to your Bitvoya account
2. Navigate to "My Account" in the account dashboard
3. Copy your personal referral link or share directly via email or social media

There's no limit to how many people you can refer, meaning you can accumulate substantial BITs to apply toward future luxury hotel stays. Referred friends enjoy all standard member benefits plus an additional welcome bonus, creating a win-win situation.

Bitvoya's exclusive pricing for hotels in Shanghai and worldwide is available only to our members as part of our agreements with luxury hotel partners. These special rates are not intended for rate parity comparisons and cannot be publicly displayed.

By creating a free Bitvoya account, you gain immediate access to these member-only rates, which often include substantial savings compared to publicly available prices, plus our signature added benefits like free breakfast and room upgrades. Registration takes less than a minute and unlocks a world of privileged pricing and exclusive hotel experiences.

Bitvoya offers a flexible, customer-centric cancellation policy designed to protect your bookings and financial interests. For free cancellation bookings, we refund the full amount to your Bitvoya Account Balance to minimize currency exchange fluctuations.

This account credit can be used unconditionally for your next reservation with no expiration date or usage restrictions. This approach not only protects you from potential currency loss but also streamlines the rebooking process for future stays at hotels in Shanghai or elsewhere.

For bookings with specific cancellation terms (such as non-refundable rates or time-sensitive penalties), these conditions will be clearly displayed before confirmation. Our member service team can often negotiate with hotels for more favorable terms in cases of unexpected circumstances, especially for members with higher tier status.

Bitvoya makes it simple to customize your hotel experience in Shanghai with specific room configurations and special requests:

You can select preferences such as king beds, twin beds, baby cribs, or extra beds during the booking process or after confirmation. Once your reservation is confirmed, please contact our dedicated customer service team via Telegram or email to ensure your specific requirements are properly communicated to the hotel and guaranteed for your arrival.

Our concierge team takes personal responsibility for coordinating with the hotel to fulfill your requests, and will follow up with confirmation once arrangements are secured. For frequent or complex requirements, we can also add permanent preferences to your member profile to automatically apply to all future bookings at properties.

The most effective strategies to maximize your Bitvoya membership benefits when booking hotels in Shanghai are:

1. Referrals, Referrals, Referrals!
Our referral program offers substantial rewards both for you and the friends you introduce to Bitvoya. Each successful referral who completes a booking earns you bonus BITs that can be applied to future reservations, effectively reducing your costs while expanding your benefits.

2. Attain Annual Premium Membership Status
By qualifying for our higher membership tiers through regular bookings, you unlock progressively more valuable benefits including guaranteed suite upgrades, higher earning rates on BITs, exclusive flash sales access, and personalized travel coordination services.

Premium members also receive priority for complimentary benefits at our hotel partners in Shanghai, including room upgrades, early check-in, late check-out, and special welcome amenities that significantly enhance the value of each stay.

Bitvoya offers diverse payment options to accommodate global travelers booking hotels in Shanghai:

Digital Currency Payments:
We proudly accept major cryptocurrencies for hotel bookings, providing enhanced privacy, security, and potentially favorable exchange rates.

Traditional Payment Methods:
• All major credit cards (Visa, Mastercard, American Express, JCB)
• Debit cards with international transaction capabilities
• Alipay for guests from Asian regions

Multi-Currency Support:
Our platform displays rates in multiple currencies with transparent exchange rates, allowing you to pay in your preferred currency without hidden conversion fees.

This flexibility ensures a seamless booking experience regardless of your location or preferred payment method when securing your hotel accommodations in Shanghai.

Bitvoya is committed to ensuring comfortable family stays at hotels in Shanghai with several family-friendly options:

Connecting Rooms:
Many of our partner hotels offer connecting room options, which you can identify and select directly on our property detail pages. These rooms provide both proximity and privacy for families traveling together.

Child Policies:
Children under 16 years generally stay free when using existing bedding in their parents' room at most hotels in Shanghai. However, breakfast policies vary by property.

Personalized Assistance:
After confirming your booking, you can contact our customer service team to verify child policies, arrange special amenities for your children, or confirm breakfast arrangements. Alternatively, you may contact the hotel directly using the reservation details we provide.

We're dedicated to ensuring every detail of your family travel experience is perfectly arranged, from appropriate room configurations to specific dietary requirements for younger guests at our hotel partners.

While you certainly can book hotels in Shanghai through other online travel agencies (OTAs), choosing Bitvoya offers several exclusive advantages:

Exclusive Benefits Package:
Bitvoya provides member-only benefits that typical OTAs cannot offer, including room upgrades, complimentary breakfast, hotel credits, early check-in, late check-out, and welcome amenities at properties.

Strategic Loyalty Advantage:
Unlike most OTAs, Bitvoya bookings allow you to simultaneously earn hotel loyalty program points (SNP) while enjoying our platform benefits—essentially giving you double rewards on the same stay.

Enhanced Value Proposition:
This dual-benefit system creates a significant value advantage compared to standard OTA bookings, particularly for frequent travelers to Shanghai who can accumulate substantial program benefits across both systems.

Our specialized focus on premium accommodations also means our team has deeper expertise in properties than generalist booking platforms, translating to more informed recommendations and personalized service.

Many hotels in Shanghai available through Bitvoya offer complimentary shuttle services as part of their benefits package:

Included Hotel Transportation:
If your selected property offers free shuttle bus service between designated points (such as airport to hotel), this will be clearly listed in the benefits section of the hotel detail page. These services typically operate on set schedules between specific locations.

Booking Process:
After confirming your reservation, you can either:
• Contact our customer service team to arrange the shuttle service based on your arrival details
• Reach out directly to the hotel using the provided reservation information

Additional Transportation:
For hotels without shuttle services or for custom transportation needs in Shanghai, our concierge team can assist with arranging private transfers at preferential rates, ensuring a seamless arrival and departure experience tailored to your schedule.